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Department of Workforce Services - Eligibility Services Division

Address

PO Box 143245
Salt Lake City, UT 84114

(866) 435-7414 x3

jobs.utah.gov

Description:

Provides services to help customers improve their economic opportunities. These services include CHIP programs, EBT Card Services, Food Stamps/SNAP Applications, general relief applications, Medicaid applications, TANF applications, and non-Emergency medical transportation. Also offers different expense/ payment assistance that include burial/ cremation, Childcare, mortgage, rent, refugee/ entrant cash assistance, and utility service payments.

COVID-19 Update: the Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional SNAP funds of $308 for addressing emergency food needs during the pandemic.



AKA:

DWS

Hours:

M - F 8 am - 5 pm

Date of Official Change:

December 8, 2021

Address Listings

Mailing (Primary)

PO Box 143245
Salt Lake City, UT 84114

Contacts

Eligibility and Employment & Training Appeals

(877) 837-3247

Fraud Hotline

(800) 955-2210

Health Program Representatives (HPR)

Medicaid/CHIP benefits information

(866) 608-9422

Horizon Card Helpdesk

connectebt.com

For card balance, replacement, general questions.

(800) 997-4444

Phone Numbers

Toll-free

(866) 435-7414 x3

Fax

(801) 526-9500

Main

(801) 526-0950 x3

Legal Status:

Government - State

Description

Individuals, who are not entitled to a county burial, may be eligible for funds not exceeding $300 to pay toward the cost of burial.

Hours

M - F 8 am - 5 pm

Required Documents

Varies on a case-by-case basis. Required documentation will be determined at application.

Eligibility

Refer to DWS Policy 630-3 for additional information.

Fees

No cost

Intake Procedure

Apply by phone.

Languages

All languages

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Utah
    Edit Service DetailsClick here to see this service (PB-0900) and related services within the Service Tree.

    Description

    The Child Care program is to provide more stable child care assistance to families by supporting employment for U.S. citizens and qualified aliens authorized to work in the U.S. Child care supportive services are available to eligible parents who are employed or are participating in activities that lead to employment.

    Hours

    M - F 8 am - 5 pm

    Required Documents

    Varies on a case-by-case basis. Required documentation will be determined at application.

    Eligibility

    Varies according to program. Must meet income guidelines. Undocumented parents with U.S.-born or green card-holding children are no longer required to show proof of work authorization or a social security number.

    Fees

    No cost

    Intake Procedure

    Apply by phone, online through myCase or by completing a paper application.

    Languages

    All languages

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Utah
      Edit Service DetailsClick here to see this service (NL-3000.1500) and related services within the Service Tree.

      Special Notes/Funding

      CHIP

      Description

      The Children's Health Insurance Program, or CHIP, is a state health insurance plan for children. Depending on income and family size, working Utah families who do not have other health insurance may qualify for CHIP.

      Hours

      M - F 8 am - 5 pm

      Required Documents

      Varies on a case-by-case basis. Required documentation will be determined at application.

      Eligibility

      Eligibility is based on household size and income. There are no asset limits. Children cannot be enrolled in other insurance, or have access to affordable insurance.

      Fees

      CHIP has quarterly premiums of $30 or $75 as well as co-pays.

      Intake Procedure

      Apply by phone, online through myCase or by completing a paper application.

      Languages

      All languages

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Utah
        Edit Service DetailsClick here to see this service (NL-5000.1500) and related services within the Service Tree.

        Special Notes/Funding

        The Utah Horizon - Electronic Payment System

        Description

        The goal of the financial assistance programs is to increase family and individual income by focusing on employment, and where appropriate, child support and disability payments. Cash assistance combined with supportive services and personalized case management is meant to help eligible families and individuals achieve economic self-sufficiency and enhance the well-being of children. COVID-19 Update: The Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional SNAP funds of $308 for addressing emergency food needs during the pandemic.

        Hours

        Horizon Card Helpdesk: 24/7

        Required Documents

        Please check requirements for individual assistance programs as these vary.

        Eligibility

        Individuals already qualified for cash, SNAP (Food Stamps), and/or Child Care Assistance programs from Department of Workforce.

        Fees

        No cost

        Intake Procedure

        Must apply and qualify for a DWS SNAP or financial assistance program to receive EBT Card. If a client's case closes, it is advised that they keep their EBT card to avoid reapplying for help in the future. For lost or stolen EBT cards, questions or to check balance on the card, call the Horizon Card Helpdesk. Customers can also access their EBT account through the ConnectEBT Mobile App which can be downloaded from the AppStore or Google Play. COVID-19 Update: The Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional SNAP funds of $308 for addressing emergency food needs during the pandemic.

        Languages

        All languages

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Utah

          Contact

          Name:
          Horizon Card Helpdesk
          Title:
          connectebt.com
          Description:
          For card balance, replacement, general questions.
          Phone:
          800-997-4444
          Website:
          Edit Service DetailsClick here to see this service (NL-1900) and related services within the Service Tree.

          Special Notes/Funding

          SNAP (formerly Food Stamps)

          Description

          SNAP offers nutrition assistance to eligible, low-income individuals and families and provides economic benefits to communities. COVID-19 Update: The Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional SNAP funds of $308 for addressing emergency food needs during the pandemic.

          Hours

          M - F 8 am - 5 pm

          Required Documents

          Varies on a case-by-case basis. Required documentation will be determined at application.

          Eligibility

          To get SNAP benefits, households must meet certain tests, including resource and income tests.

          Fees

          No cost

          Intake Procedure

          Apply by phone, online through myCase or by completing a paper application. COVID-19 Update: the Pandemic-EBT program provides students who were eligible in March for free or reduced-fee lunches a prepaid debit card or additional SNAP funds of $308 for addressing emergency food needs during the pandemic.

          Languages

          All languages

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Utah
            Edit Service DetailsClick here to see this service (NL-6000.2000-220) and related services within the Service Tree.

            Description

            General Assistance Program provides time-limited cash assistance to incapacitated adults without dependent children. Its goal is to provide assistance to those in need that are unable to work.

            Hours

            M - F 8 am - 5 pm

            Required Documents

            Varies on a case-by-case basis. Required documentation will be determined at application.

            Eligibility

            To qualify, client must meet certain citizenship, household (no dependent children in their care), and income requirements, along with verifying an incapacity which prevents them from working in any capacity. There may be other requirements, such as pursuing long term disability benefits, depending on the client's specific circumstances.

            Fees

            No cost

            Intake Procedure

            Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application. Call case worker to apply.

            Languages

            All languages

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Utah
              • Salt Lake County
                • Salt Lake Cty
            Edit Service DetailsClick here to see this service (NL-1000.2500-250) and related services within the Service Tree.

            Special Notes/Funding

            Residential Eviction Protection

            Description

            A program providing free mediation assistance to help resolve conflicts between landlords and tenants related to eviction attempts during COVID-19.

            Hours

            M - F 8 am - 5 pm

            Required Documents

            Documentation proof that rent was current as of March 31, 2020 and ONE of the following: job or wages lost due to COVID-19; subjected to mandatory quarantine order by the Utah Department of Health or local health department; tested positive for COVID-19.

            Eligibility

            Any renter who was current with rent as of March 31, 2020, tested positive for COVID-19 or suffered loss of job or wages due to COVID-19 or was subjected to mandatory quarantine by a department of health.

            Fees

            No cost

            Intake Procedure

            Please email mediationassistance@utah.gov with required documentation attached.

            Geography Served

            None

            Edit Service DetailsClick here to see this service (FT-4500.4600) and related services within the Service Tree.

            Special Notes/Funding

            Medicaid

            Description

            Medicaid is a source of health care coverage for Utah's vulnerable populations. It is a state/federal program that pays for medical services for low-income pregnant women, children, individuals who are elderly or have a disability, parents and women with breast or cervical cancer.

            Hours

            M - F 8 am - 5 pm

            Required Documents

            Varies by program.

            Eligibility

            Eligible populations include low-income pregnant women, children, individuals who are elderly or have a disability, parents and women with breast or cervical cancer. Eligibility is based on the Medicaid type a person is eligible to receive.

            Fees

            No cost

            Intake Procedure

            Apply by phone, online through myCase or by completing a paper application.

            Languages

            All languages

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Utah
              Edit Service DetailsClick here to see this service (NL-5000.5000-520) and related services within the Service Tree.

              Special Notes/Funding

              Emergency Assistance (EA)-Homeless Prevention Program

              Description

              The program provides immediate short term help for destitute families to remedy or prevent homelessness due to foreclosure.

              Hours

              M - F 8 am - 5 pm

              Required Documents

              Varies on a case-by-case basis. Required documentation will be determined at application.

              Eligibility

              Family must have a dependent child, or a woman pregnant in her third trimester in household, and must be facing foreclosure because of past due payments that resulted from a crisis beyond the control of the family. They must demonstrate the ability to make future housing payments. The household must meet income and asset requirements, and have exhausted all other resources.

              Fees

              No cost

              Intake Procedure

              Apply by phone, online through myCase, or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application. Call case worker to apply.

              Languages

              All languages

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Utah
                Edit Service DetailsClick here to see this service (BH-3800.5000) and related services within the Service Tree.

                Description

                Traditional Medicaid recipients may be eligible for non-emergency medical transportation includes: bus passes, personal transportation reimbursement, special bus services (Flex Trans), and LogistiCare Medical Transport for door-to-door services.

                Hours

                M - F 8 am - 5 pm

                Required Documents

                Varies by program and immediate need.

                Eligibility

                Refer to Medicaid Policy 651 for more information

                Fees

                None

                Intake Procedure

                Apply by phone

                Languages

                Translators available for all languages

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Utah
                  Edit Service DetailsClick here to see this service (BT-4500.6500-500) and related services within the Service Tree.

                  Special Notes/Funding

                  Refugee Cash Assistance (RCA)

                  Description

                  Refugee cash assistance (RCA) provides limited financial assistance to refugees.

                  Hours

                  M - F 8 am - 5 pm

                  Required Documents

                  Varies on a case-by-case basis. Required documentation will be determined at application.

                  Eligibility

                  To qualify, client must have a current immigration status identifying them as a refugee or asylee, and have arrived in the United States no later than eight months prior. Clients must also fall below specific income thresholds.

                  Fees

                  No cost

                  Intake Procedure

                  Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application. Call case worker to apply.

                  Languages

                  All languages

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Utah
                    Edit Service DetailsClick here to see this service (NL-1000.7000) and related services within the Service Tree.

                    Special Notes/Funding

                    Emergency Assistance - Homeless Prevention Program (EA)

                    Description

                    The rent payment program is part of the Emergency Assistance - Homeless Prevention Program (EA) that provides immediate short term help for destitute families to remedy or prevent homelessness due to eviction.

                    Hours

                    M - F 8 am - 5 pm

                    Required Documents

                    Varies on a case-by-case basis. Required documentation will be determined at application.

                    Eligibility

                    Family must have a dependent child, or a woman pregnant in her third trimester in household, and must be facing eviction because of past due payments that resulted from a crisis beyond the control of the family. They must demonstrate the ability to make future housing payments. The household must meet income and asset requirements, and have exhausted all other resources.

                    Fees

                    No cost

                    Intake Procedure

                    Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application. Call case worker to apply.

                    Languages

                    All languages

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Utah
                      Edit Service DetailsClick here to see this service (BH-3800.7000) and related services within the Service Tree.

                      Description

                      Financial assistance programs are meant to increase family and individual income by focusing on employment, and where appropriate, child support and disability payments. Cash assistance combined with supportive services and personalized case management is meant to help eligible families and individuals achieve economic self-sufficiency and enhance the well-being of children.

                      Hours

                      M - F 8 am - 5 pm

                      Required Documents

                      Varies on a case-by-case basis. Required documentation will be determined at application.

                      Eligibility

                      To qualify, client must meet certain citizenship, be responsible for a dependent child under the age of 18, and fulfill income requirements. Participation with an employment counselor in job related activities may also be required.

                      Fees

                      None

                      Intake Procedure

                      Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application. Call case worker to apply.

                      Languages

                      All languages

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Utah
                        Edit Service DetailsClick here to see this service (NL-1000.8500-850) and related services within the Service Tree.

                        Special Notes/Funding

                        The Emergency Assistance - Homeless Prevention Program (EA)

                        Description

                        Utility service payment is part of the Emergency Assistance (EA) program that provides immediate short term help for destitute families to remedy or prevent homelessness due to utility shutoff.

                        Hours

                        M - F 8 am - 5 pm

                        Required Documents

                        Varies on a case-by-case basis. Required documentation will be determined at application.

                        Eligibility

                        Family must have a dependent child, or a woman pregnant in her third trimester in household, and must be facing utility shutoff, or in need of utilities, because of past due payments that resulted from a crisis beyond the control of the family. They must demonstrate the ability to make future payments. The household must meet income and asset requirements, and have exhausted all other resources.

                        Fees

                        No cost

                        Intake Procedure

                        Apply by phone, online through myCase or by completing a paper application. Customers who are currently receiving benefits do not need to submit an application. Call case worker to apply.

                        Languages

                        All languages

                        Geography Served

                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                        • Utah
                          Edit Service DetailsClick here to see this service (BV-8900.9300) and related services within the Service Tree.

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