How 211 Utah Can Help Caseworkers
Find Resources through 211 Utah
Call
Dial 211 or call 1.888.826.9790.
To speak to a live agent, call Monday–Sunday, 8 a.m.–6 p.m.
Chat
To chat with a live agent, send a message Monday to Sunday, from 8 a.m. to 6 p.m.
Text
Text service available Monday–Friday, 8 a.m. –5 p.m.
Emails are answered Monday–Friday, 8 a.m.–5 p.m.
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Find information about 2,500+ providers
How 211 Utah Helps Caseworkers Like You
211 Utah provides caseworkers with a vast resource database and referral network that can make a difference for their clients.
Our services can help you:
- Find local services that can help your clients
- Build customized resource lists
- Choose from more than 10,000 services for referral
- Ensure your clients’ needs are met
- Provide follow-up with clients
- Support your clients with related issues ensuring well rounded support
- Offer trained support from 211 Information Specialists when clients reach out
The Goal of a Closed-Loop Referral
211 Utah prioritizes closed-loop referral, a process in which our team members follow up with clients to determine whether they received services and to ask if their need was met. Closed-loop referral provides a more robust support system and creates better outcomes for clients.
Browse our many partners and providers that can help meet the basic needs of your clients.
Tools for Caseworkers
About Ride United
Did you know that your clients can get free on-demand rides to and from non-emergency appointments?
Ride United, created in partnership with United Way Worldwide and Lyft, provides rides to Utahns who otherwise have no resources for their transportation needs.
Rides are provided for non-emergency medical appointments, employment resources or opportunities, food access, financial, and educational purposes only.
All they have to do is contact 211 Utah and an Information Specialist will coordinate a pickup with Lyft.